bng88 Privacy Policy

bng88 ("we", "us", "our", "the Platform") is committed to protecting the personal data of all players who register and use our online gaming platform at bng88.bio. This Privacy Policy ("Policy") explains in plain terms what information we collect, why we collect it, how we use and store it, who we share it with, and what rights you have regarding your personal data. This Policy applies to all users of the bng88 platform, including players accessing from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh.

By registering an account on bng88, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, processing, and use of your personal data as described herein. If you do not agree with this Policy, you must not register an account or use the Platform. This Policy should be read in conjunction with our Terms and Conditions, which are available at /terms-conditions.

bng88 collects personal data in the following categories. We collect only what is necessary to deliver our services, comply with applicable legal and regulatory obligations, and maintain the security of the Platform.

bng88 does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person. The only exception is where KYC or responsible gaming obligations require us to record information about problem gambling status or self-exclusion, which is treated as sensitive data and handled with the highest level of care.

bng88 uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account creation, identity verification (KYC), and ongoing management of your bng88 player account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Delivering the games, betting markets, promotions, and other services you access through your bng88 account, and personalising your experience on the Platform based on your game preferences and activity.
• Fraud prevention, anti-money laundering (AML) compliance, detection of prohibited conduct such as bonus abuse and multi-accounting, and general platform security monitoring.
• Responsible gaming compliance, including monitoring for indicators of problem gambling, enforcing deposit limits and self-exclusions you have set, and fulfilling our age verification obligations to ensure only players aged 21 and above access the Platform.
• Communicating with you about your account, transactions, security alerts, responsible gaming reminders, and promotional offers where you have opted in to receive marketing communications from bng88.
• Analysing aggregated and anonymised usage data to improve the Platform's features, performance, and content offering for Bangladesh players. This analysis does not identify individual users.
• Complying with applicable laws, regulatory requirements, court orders, law enforcement requests, and dispute resolution processes, including retaining transaction and gaming records for the periods required by applicable financial regulations.

bng88 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated systems flag an account for review (for example, for suspected fraud or AML activity), a human member of our compliance team will review the case before any consequential action is taken.

bng88 processes your personal data on the following legal bases. At least one legal basis applies to every processing activity described in this Policy.

• Contractual necessity: processing required to provide the services you have requested, including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC identity verification, AML obligations, responsible gaming requirements, and age verification.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and improving the Platform's performance where these interests are not overridden by your privacy rights.
• Consent: where you have provided explicit consent — for example, opting in to receive promotional communications from bng88. You may withdraw this consent at any time by contacting support, without affecting the lawfulness of prior processing.

bng88 does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Game providers and platform technology partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive session data and game activity data necessary to deliver the games you play. These providers act as data processors under contracts that require them to protect your data to standards equivalent to this Policy.
• Payment processing partners (including the operators of bKash, Nagad, Rocket, and Upay integrations, and card processing networks for Visa and Mastercard) receive the minimum data required to process your transactions. bng88 does not store full card numbers.
• Identity verification and KYC service providers receive identity documents and personal data necessary to complete age and identity verification. These providers are contractually bound to process your data solely for verification purposes.
• Regulatory bodies, law enforcement agencies, and courts where we are legally required to disclose your information — for example, in response to a court order, AML reporting obligation, or a lawful regulatory investigation.

In the event of a business transfer, acquisition, or merger, your personal data may be transferred to the successor entity subject to equivalent privacy protections. You will be notified of any such transfer in advance where required by law.

bng88 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) on the Platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience. The Platform will not function correctly if all cookies are disabled, as some are essential to core operations such as keeping you logged in during your session.

bng88 uses three categories of cookies. You may manage non-essential cookie preferences through your mobile browser settings, although doing so may affect the functionality of certain Platform features.

bng88 retains your personal data for as long as your account is active and for a period after closure that is required by applicable law and regulation. For financial and gaming transaction records, we are required to retain data for a minimum of five (5) years from the date of the relevant transaction in order to comply with applicable financial regulations. Identity verification (KYC) records are retained for a minimum of five (5) years following account closure or the end of the business relationship.

Where data is no longer required for the purpose for which it was collected and no legal retention obligation applies, bng88 will securely delete or anonymise the data. Communication records (such as support chat logs) are retained for a period of two (2) years from the date of the communication. Analytical and aggregated data that does not identify individual players may be retained indefinitely for Platform improvement purposes.

bng88 takes the security of your personal data seriously. We implement a range of technical and organisational security measures designed to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, the controls described below.

Despite these measures, no Internet transmission is completely secure, and bng88 cannot guarantee the absolute security of data transmitted to or from the Platform. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

As a registered bng88 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within 30 days.

bng88 will not charge a fee for responding to a privacy rights request unless the request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. Where a request cannot be fulfilled — for example, where legal retention obligations prevent deletion — we will explain the reason in writing.

bng88 is strictly intended for adults aged 21 years and above. The Platform does not knowingly collect personal data from any person under the age of 21. If bng88 discovers or is notified that personal data has been collected from a person under 21, that data will be immediately deleted and the associated account will be permanently closed. Any winnings or funds associated with an underage account will be voided. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

The bng88 Platform may contain references to game providers and payment partners whose own privacy practices are governed by their respective privacy policies. bng88 is not responsible for the privacy practices of any third-party service provider. However, all third-party providers engaged by bng88 to process player data are required to comply with data protection obligations contractually equivalent to those in this Policy. bng88 does not include links to unrelated external websites on the Platform.

bng88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make material changes to this Policy, we will notify registered players via the mobile number or email address associated with their account, or by publishing a prominent notice on the Platform, at least 7 days before the changes take effect.

Your continued use of the bng88 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. The current version of this Policy is always available at bng88.bio/privacy-policy. We recommend reviewing this Policy periodically to stay informed about how bng88 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact the bng88 Data Privacy team. We aim to respond to all privacy-related enquiries within 30 days.

Email: [email protected]